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Customer Service Executive – English

Booking.com  Bangkok 21 Jun 2017

Job Description

Bangkok, Thailand – Booking.com Customer Service Center (Thailand) Co., Ltd.
Description:
This is a unique opportunity be part of Booking.com’s very first team at our 4th Customer Service Site in Asia Pacific – Bangkok, Thailand. We are looking for English-speaking Customer Service Executives to join our dynamic, pleasant and international work environment and will provide a culture that is open, creative and performance-oriented Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work.
As an Customer Service Executive, you will be working in different shifts and will be acting as an intermediary between accommodations and customers.
Main Responsibilities:
Handle pre and post reservation enquiries by phone, e-mail and fax;
Modify, change and/or cancel existing reservations;
Outbound calls to hotels/guests to arrange special requests;
Liaison between guest and hotel to resolve complaints;
Manage relationships with hotels by providing high levels of customer service and account management support.

Required Skills:
Excellent communication skills;
Problem solving;
Sense of responsibility;
Independent and customer friendly

Our ideal candidate is:
Experienced with internet and hotel industry;
Fluent in both written and spoken English;
Available Full-time and flexible in work schedule;
Available to attend a full-time (4 weeks) paid training.
Bachelor’s degree with minimum 5 years working experience in a related field
You are currently based in Thailand

What Booking.com will offer you:
An exciting opportunity to be part of Booking.com’s very first team at our 4th Customer Service Site in Asia Pacific;
Full time (4 weeks) paid training;
International working environment;
Convenient working location within Bangkok (next to Phra Ram 9 MRT Station);
A premium remuneration package (including quarterly performance-based bonuses);
Daily catered lunch that will be provided by Booking.com;
Medical benefits
Work schedule provided 4-6 weeks in advance.

The hiring company Booking.com Customer Service Center (Thailand) Co., Ltd. is one of Booking.com BV’s and/or BookingSuite BV’s support companies in Thailand. Booking.com Customer Service Center (Thailand) Co., Ltd. is looking for a Customer Service Executive – English. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com” refer to Booking.com BV.

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