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Reservations Coordinator

G Adventures  Bangkok 21 Jun 2017

Job Description

Reservations Coordinator

Department: Operations
Location: Bangkok, Thailand

Reporting to the Reservations Manager, the Reservations Coordinator is responsible for processing and confirming all required reservations throughout a G Adventures trip, enabling a successful trip for our CEOs (Tour Leader) and passengers.
Responsibilities:

Administer all aspects of a trip’s required reservations, modifications and cancellations in a timely and efficient manner.
Communicate all significant trip details to vendors, CEO’s and other relevant individuals in preparation for a trip.
Ensure the correct documentation is received by the appropriate individuals, following up as required to ascertain confirmations.
Maintain a high level of service when assisting customers over the phone, ensuring issues are communicated and escalated where appropriate.
Monitor department email accounts as requested, actioning emails according to priority.
Assist, as needed, in building and communicating out reports to relevant stakeholders.
Other duties as assigned by Reservations Manager.
Contribute to the company performance and culture by fully embracing the G Adventures Core Values and promoting a positive and enthusiastic working environment.

Requirements:
Vocation qualification related to Travel/Tourism preferred
Familiarity with travel industry and regional geography desirable
Excellent communication skills, both written and verbal
Self-motivated, highly organized and result-orientated individual
Flexible and able to prioritize multiple tasks in a fast-paced work environment
Proficient in Microsoft Office
Strong team player with a positive and collaborative approach
Legally permitted to live and work in Thailand

If you have what it takes and want to join an innovative company with the most creative travel product on Earth then apply now!
We thank all interested candidates however only those chosen for an interview will be contacted.
***QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN Thailand***

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